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Privacy Policy
This Privacy Policy describes the types of information gathered by Village Technologies Ltd. (“Village,” “Village Platform,” “we” or “us”) in the process of providing this website (https://myvillage.io/) (the “Site”), the cloud-based platform (the “Software”) and the data, services, information, tools, functionality, updates and similar materials (collectively, the “Service”), how we use it, with whom the information may be shared, what choices are available to you regarding collection, use and distribution of information and our efforts to protect the information you provide to us through the Service.
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By using the Service, you hereby consent to allow us to process information in accordance with this Privacy Policy. Please also refer to our Terms of Service, available here https://joinvillage.ca/terms, which are hereby incorporated as if fully recited herein. Any defined terms found, but not defined herein, shall have the same definition as in the Terms of Service.
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1. Information We Collect
We may collect and process the following types of information:
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Personal Information: This includes, but is not limited to, names, email addresses, postal addresses, phone numbers, and other contact details provided by customers and donors.
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Organizational Information: This includes information about charities and organizations, such as registration details, mission statements, financial information, project details, and other relevant data.
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Payment Information: As Village utilizes third-party payment processors, we do not collect store any sensitive payment information. We may collect payment-related information, such as credit card numbers or other financial account details, to process donations or service fees, but do not store the information ourselves.
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Usage Data: We may use cookies or similar tracking technologies to collect certain usage data, including IP address, browser type, device information, the pages you visit on our platform, and the actions you take while using the platform.
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Communications: We may collect information contained in any correspondence you send to us or share through our platform.
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2. How We Use Your Information
Village may use the information we collect for the following purposes:
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Providing Services: To deliver our services, including managing charity profiles, facilitating donations, processing payments, and providing customer support.
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Improving Services and the Platform: To analyze and enhance the functionality, security, and user experience of our platform.
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Personalization: To customize your experience on our platform by providing content and features tailored to your preferences and interests.
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Communication: To send you updates, newsletters, or other relevant information about our services or changes to our policies.
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Legal Compliance: To comply with applicable laws, regulations, or legal requests and to protect our rights and the rights of our users. We rely on consent, contractual necessity, and compliance with legal obligations as our legal bases for processing your personal information.
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3. How We Share Your Information
Village does not sell your personal information to third parties. We may share your information in the following circumstances:
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With Service Providers: We may share information with third-party service providers to help us operate our platform, process payments, conduct analytics, or provide customer support. We work with trusted third-party providers who must agree to protect the confidentiality and security of your information in accordance with this Privacy Policy and applicable privacy laws.
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With Charities and Organizations: We may share donor information with the charities and organizations you choose to support, as necessary for them to acknowledge and manage donations.
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Legal and Regulatory Requirements: We may disclose information to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of Village, our users, or others.
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Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, we will notify you in advance if your personal information is part of the transferred assets.
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4. Data Security
We employ industry-standard security measures, such as encryption, firewalls, and regular security audits, to protect the data we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We take reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction.
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5. Your Choices
Access and Update: You may access, update, or delete your personal information directly through your account settings on the platform. If you are unable to access your account or have questions, please contact us at support@myvillage.io.
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Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
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Cookies: Most web browsers are set to accept cookies by default. You can change your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of our platform may not function properly without cookies.
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6. Data Retention
We retain your personal information for as long as necessary to to fulfill the purposes outlined in this policy, or as required by law, including for tax, legal reporting, or auditing purposes.
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7. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.
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8. Children’s Privacy
Our services are not directed to individuals under the age of 13. If we discover that a child under 13 has provided personally identifiable information, we will delete such information in accordance with applicable laws If a parent or guardian becomes aware that their child under 13 has provided us with personal information, they may contact us at support@myvillage.io to request deletion.
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9. Breach Notification
In the event of a data breach that compromises the security, confidentiality, or integrity of your personal information, Village Technologies Inc. will promptly notify affected users in accordance with applicable privacy laws. This notification will include details about the nature of the breach, the data involved, the steps we are taking to address it, and any recommendations on actions you can take to protect yourself. We will also notify any relevant regulatory bodies if required by law.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this policy, we may notify you by email or through a prominent notice on our platform prior to the change becoming effective. You are also advised to review this Privacy Policy periodically for any changes.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Village Technologies Ltd.
259 Parkside Crescent SE
Calgary, Alberta, Canada
Email: support@myvillage.io